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We receive very regular questions from our visitors, here is the list of the most frequent:

  1. My package has not arrived, is this normal? If purchased, Expedited Delivery takes about 2-4 days, depending on location. If not purchased, Free Shipping takes about 7-10 business days.
  2. I wish to cancel my order, is it possible? You have 24 hours from the moment your order was made. Send us an e-mail and we will cancel and refund the order.
  3. How do I know if my order is being delivered or not? Please follow up via email or phone call so we can check your tracking number and pull up your order.
  4. Do you ship abroad? At this time, we only offer products to be shipped in the United States.
  5. My item is damaged, can I get a refund? If the item arrives broken, send it back and we will issue a refund or replacement. Items may only be refunded if in original condition and packaging.
  6. I am not satisfied with my order, can I be reimbursed? Please contact us within 30 days of receiving the product. All you have to do is return the item and we will refund it. The costs to return the product are at your own expense.
  7. How do I contact you? Please visit our contact page.
  8. Can I trust you? Absolutely, we accept payments via Visa, Mastercard and American Express. In addition, we also offer the use of PayPal, Amazon Pay, and Google Pay. Our online shop is constantly monitored, so we would not be able to continue our services if we had a high rate of dissatisfied customers.